Support & Service


Our support team are here to help you 91m-5pm, Monday to Friday. Contact us on 0191 217 3737 or email and your request will be picked up by one of our friendly support agents.

They can help with training, product education and content creation. Most of the systems we install can be accessed remotely so the agents can dial in to your product and help you.

We pride ourselves on our support team, so get in touch today and let us help you.


Our service team are available from 9am-10pm, 364 days a year. You can reach them on 0191 217 3737.

They are fully trained on all Innstay products and will endeavour to fix your problem straight away. Products on rental will be repaired or replaced so you’re never out of service. All product fault service calls are included in your rental cost (please refer to t&cs.)